Runner charges a fixed delivery fee on all orders. Delivery may take anywhere between 1-2 hours depending on your exact location and traffic conditions. Once you place an order, you will be able to track its status every step of the way. Please note that you will be asked to present ID upon delivery. Orders can only be delivered to residences and hotels, and cannot be delivered to business addresses, parking lots, and other public places.
If for any reason you are not completely satisfied with your Runner experience, feel free to contact their customer service team so they can try to make things right.