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Kiehl's Canada Shopping Guide

About Kiehl’s

Kiehl’s began in 1851 as a pharmacy that provided alternative health products. Since then, it has grown to become one of the leading brands in premium body, skin, and hair products. Specializing in upscale natural cosmetics, Kiehl’s maintains its old-world apothecary image through their elegantly simple packaging. But under that muted package are products that provide skin and body care that will surely satisfy the discriminating skincare addict.

Natural Defines Kiehl’s Classics

Kiehl’s premium skin, hair, and body care products make use of scientific formulations with naturally derived ingredients. They aim to strengthen, nourish, and protect your skin and hair. The cult favourite Calendula Herbal Extract Alcohol-Free Toner, for example, contains calendula oil from the marigold flower. It not only cleanses but also soothes and improves problem areas. Another bestseller, the Crème de Corps, has squalane, a moisturizing oil from the olive. Dry skin becomes soft and smooth but not slippery. Kiehl’s shampoos target specific concerns such as reviving lifeless hair or nourishing dry hair.

The Best that Nature Has to Offer

Faithful to its apothecary roots, Kiehl’s products are produced with personal needs in mind. Do you want to look a few years younger? Kiehl’s has products for that purpose, including midnight recovery concentrates, anti-aging moisturizers, and age defender power serums. Want to treat fine lines and wrinkles? Try their Nightly Refining Micro-Peel Concentrate. Dry hair? They have the Olive Fruit Oil Nourishing Shampoo. Kiehl’s have a full range of products especially formulated for a wide variety of skin and hair concerns.

How To Save With Kiehl’s

Kiehl’s is known to be generous with sampling out their products. In fact, they will send you three samples on top of complimentary shipping when your order reaches a certain amount. And you don’t need to enter any code to enjoy this! Also, if you sign up for their newsletter, you will get an additional discount on your initial purchase of a certain amount. What’s more, products bought at kiehls.ca have a 28-day money-back guarantee. This means if your skin doesn’t become healthier after using these products, you can have a refund.

Connect With Kiehl’s Canada

For any concerns, you can call Kiehl’s at 1-800-543-4572, Monday–Friday from 9 am to 5 pm EST. You can also email [email protected] or fill out the contact form. For quick answers to common questions, check the FAQs. Follow Kiehl’s on Twitter, Instagram, Pinterest, and YouTube for the latest products and promos.

Kiehl's Canada Shipping Policy

Kiehl’s offers standard, express, and priority shipping options through Canada Post. Standard shipping delivers to your door around 2 to 5 business days. Xpresspost takes 1 to 4 business days, while priority shipping is only 1 to 2 business days. If you order by 8 am EST, it will be processed the same day. Rates are fixed regardless of the amount of order. They offer complimentary ground shipping for a minimum order cost. For remote areas and during extreme weather conditions, delays may occur. Take note that Kiehl’s does not deliver to APO/FPO addresses and PO boxes. Orders containing hazardous materials, such as sprays with alcohol, cannot be delivered through express or priority service. You can still get these products via expedited parcel service, which is unavailable for some remote areas.

Kiehl's Canada Return Policy

As a sign of trust, Kiehl’s guarantee allows you to return any unsatisfactory product and get a full refund. Include the return form and sales receipt and/or invoice. As much as possible, pack the item in the original packaging. Return it prepaid to the address on Shipping and Returns or to the Kiehl’s boutique nearest you. For the latter, you’ll get a gift card or exchange. Refunds are issued within 30 days of receiving the package.

What if you want to cancel or modify your order before receiving it? You can’t do either, but you can refuse the package at the door. If the package remains unopened, you can request Canada Post or your local post office to return it free of charge. If the box has been opened or repackaged you will be required to pay for non-refundable return shipping.